General Terms and Conditions of Sale

1. GENERAL INFORMATION

The ownership of this website www.excursionesporelsur.com, (hereinafter Website) is held by: COSTA ALMADRABA SL, with NIF: B16737942 and registered in: the Mercantile Register of Cadiz; and whose registration details are: COSTA ALMADRABA SL, with NIF: B16737942 and registered in: the Mercantile Register of Cadiz; and whose contact details are: , and whose contact details are:

Address: Carretera Barrio Nuevo, km 126, El Colorado, 11149 Conil de la Frontera, Cádiz

Contact telephone number: 633 88 50 89

Contact email:

This document (as well as other documents mentioned herein) regulates the conditions governing the use of this Website (www.excursionesporelsur.com) and the purchase or acquisition of products and/or services on it (hereinafter, Conditions).

For the purposes of these Conditions it is understood that the activity that Excursiones por el Sur develops through the Website includes:

Sale of travel, tourism, transport and accommodation services to the general public and commercial customers.

In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookies policy, and the privacy and data protection policy of Excursiones por el Sur. By using this Website or to make and / or request the purchase of a product and / or service through it the User agrees to be bound by these Conditions and all of the above, so if you do not agree with all this, you should not use this Website.

We also inform you that these Conditions may be modified. The User is responsible for consulting them each time he/she accesses, browses and/or uses the Website, as those in force at the time the purchase of products and/or services is requested will be applicable.

For all questions that the User may have in relation to the Conditions, he/she can contact the owner using the contact details provided above or, where appropriate, using the contact form.

2. THE USER

Access, browsing and use of the Website confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), and therefore, from the moment browsing the Website begins, all the Conditions established herein are accepted, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations of obligatory compliance as the case may be.

The User assumes responsibility for the correct use of the Website. This responsibility extends to:

  • Use this Website only to make legally valid enquiries and purchases or acquisitions.
  • Do not make any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it may be cancelled and the relevant authorities will be informed.
  • Provide truthful and lawful contact details, e.g. e-mail address, postal address and/or other details (see Legal Notice and General Conditions of Use).

The User declares that he/she is over 18 years of age and has the legal capacity to enter into contracts through this Website.

The Website is primarily directed to Users residing in Spain. Excursiones por el Sur makes no representation that the Website complies with the laws of other countries, either in whole or in part. Excursiones por el Sur disclaims any liability that may arise from such access, nor does it ensure delivery or provision of services outside Spain.

The User may formalize, at its option, with Excursiones por el Sur the contract of sale of products and / or services desired in any of the languages in which these Conditions are available on this Web Site.

3. PURCHASE OR ACQUISITION PROCESS

Duly registered Users may purchase on the Website by the means and in the manner established. They must follow the online purchase and/or acquisition procedure of www.excursionesporelsur.com, during which various products and/or services can be selected and added to the shopping cart, basket or final purchase space and, finally, click on: ‘Place order’.

Likewise, the User must fill in and/or check the information requested at each step, although, during the purchase process, before making the payment, the purchase details may be modified.

Subsequently, the user will receive an email confirming that Excursiones por el Sur has received your order or request for purchase and / or provision of service, ie, order confirmation. And, where appropriate, you will be informed, also by email when your purchase is being sent. Where appropriate, this information could also be made available to the user through your personal space connection to the Website.

Once the purchase procedure has been completed, the User agrees that the Website generates an electronic invoice that will be sent to the User via email and, where appropriate, through your personal space connection to the Website. Also, the User may, if desired, obtain a copy of your paper invoice, requesting it to Excursiones por el Sur using the contact spaces on the Website or through the contact details provided above.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale concerning the product and/or service in question and which are shown together with the presentation or, where appropriate, image of the same on its page on the Website, indicating, by way of example, but not exhaustively, and on a case-by-case basis: name, price, components, weight, quantity, colour, details of the products, or characteristics, the way in which they will be carried out and/or the cost of the services; and acknowledges that the placing of the purchase order or acquisition materialises the full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments involved in transactions carried out on the Website may be filed and kept in the computerised records of Excursiones por el Sur in order to constitute a means of proof of the transactions, in any case, respecting the reasonable conditions of security and the laws and regulations in force in this regard that are applicable, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data (RGPD) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights, and the rights of Users in accordance with the privacy policy of this Website.

4. AVAILABILITY

All purchase orders received by Excursiones por el Sur through the Website are subject to the availability of products and / or that no circumstance or force majeure (clause nine of these Conditions) affect the supply of the same and / or the provision of services. If difficulties arise in the supply of products or products are not in stock, Excursiones por el Sur undertakes to contact the User and refund any amount that may have been paid as an amount. This shall also apply in cases where the provision of a service becomes unfeasible.

5. PRICES AND PAYMENT

The prices displayed on the Website are final prices, in Euros (€) and include taxes, unless otherwise stated and applied by law, especially with regard to VAT.

However, unless otherwise indicated, the prices of the articles offered exclude shipping costs, which may be incurred, which will be added to the total amount due at the time of managing the shipping procedure by the User, and where the User will consult the shipping methods and costs available and freely choose the one that suits him/her best.

Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but any changes will not affect orders or purchases for which the User has already received an order confirmation.

The accepted means of payment will be: Credit or debit card, and PayPal

Excursions du Sud uses all means to ensure the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

Credit cards will be subject to checks and authorisations by the issuing bank, if the bank does not authorise payment, Excursiones por el Sur will not be responsible for any delay or non-delivery and will not be able to formalise any contract with the User.

Once Excursiones por el Sur receives the purchase order from the User through the Website, a pre-authorization will be made in the appropriate card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the User is sent confirmation of shipment and / or confirmation of the service being provided in the manner and, where appropriate, place established.

If the payment method is PayPal, the charge will be made at the time that Excursiones por el Sur sends a confirmation of the purchase order or purchase of products and / or services to the user.

In any case, by clicking on ‘Place order’ the User confirms that the payment method used is his own.

6. DELIVERY AND EXCHANGE

The products and/or services offered by https://www.excursionesporelsur.com are virtual products and therefore do not have a physical delivery.

The reservations that each user makes through the website are subject to the specific conditions that apply to each service. The user can find these conditions in the description sheet of each of these services, as well as in the confirmation email sent to you excursionesporelsur.com once you have made the reservation.

General conditions applicable to all bookings.

In general, the booking of activities, excursions, transfers, guided tours, accommodation reservations, etc., promoted by excursionesporelsur.com through the website is subject to the following conditions:

The dates and times of the activities, excursions, transfers, guided tours, accommodation check-in and check-out, etc., published on the website have been pre-established by the suppliers and cannot be modified in any way. Users may modify the details of their bookings provided that the conditions of the service contracted allow them to do so. To be able to make this modification, the user will have to click in the link that is in the email of confirmation of the reservation sent by excursionesporelsur.com or to go directly to an office of Costa Almadraba Incoming, or through the collaborating establishment that facilitated the reservation or to send a request of modification of reservation to .

The minimum time in advance for each booking varies depending on the service you wish to book. This aspect in particular can be seen in the tab of the activity itself on the website. Excursionesporelsur.com informs you that it is not possible to book an activity with less advance notice than indicated on the corresponding activity sheet.

To book a service privately, please contact our excursionesporelsur.com offices by sending an email with your intention to the address . The reservations that each user makes through the website are subject to the specific conditions that apply to each service. The user can find these conditions in the description tab of the website for each of these services, as well as in the confirmation email that sends excursionesporelsur.com once you have made the reservation.

Specific conditions related to the information of the service booked.

The duration and all the necessary information for the enjoyment of the booked service is detailed in the description of each service. On the website, as well as in the confirmation email sent to you by excursionesporelsur.com, you will find the meeting point, the date, the time the bus will be at, with a margin of plus/minus 15 minutes, once the booking has been made.

In the confirmation email, in addition to providing all the information about the service booked, excursionesporelsur.com will provide the user with a voucher or booking voucher for the contracted service so that the user can present it to the bus or minibus guide or the driver or directly to the provider when indicated, prior to the start of the activity.

It is essential that users are punctual and present themselves at the meeting point at the time and date indicated on their voucher, as all activities, excursions and guided tours are scheduled to start at a specific time and it is not possible to change the start time.

If once at the destination the users have any questions regarding the service booked, and in particular, with the meeting point of the service, users may contact the provider at the contact telephone number that appears on the voucher that gave excursionesporelsur.com at the time of booking confirmation.

Excursionesporelsur.com will not assume any responsibility if the user does not present the voucher to the guide/driver or in the activities indicated and/or the obligation to carry a passport or identity card, and the user does not carry it with him/her.

Specific conditions for transfer bookings.

Each of the transfers offered by excursionesporelsur.com on the website are subject to certain specific conditions, which users can consult in the description of the transfer in question (located on the website), or in the confirmation email sent to them by excursionesporelsur.com when they have made the reservation.

Without prejudice to the foregoing, users should note the following points:

  • There are no supplements for travel luggage: the prices on the excursionesporelsur.com website are final and include the passenger with his/her travel luggage. The price indicated on the website is per person.
  • Extra or bulky luggage: There is a charge for extra luggage such as golf bags, surfboards, bicycles, etc., which it is advisable to contract before the service is provided as there may not be enough space to transport them.
  • Private service: If a private service is hired for a transfer offered by excursionesporelsur.com, it is private, so the vehicle can only be used by users who have contracted this service and may include in the vehicle any luggage, including extras if there is space without additional charge. In this case the prices indicated on the website are per vehicle.
  • Vehicle seating: the number of seats indicated on the website is the maximum number of people who can travel in the vehicle in addition to the driver. Please note that in Spanish transport, children and infants occupy the same seats as adults.
  • Pick-up time: for transfers originating at the airport, the user must indicate the scheduled arrival time of their flight. For transfers originating at a specific point at the destination, the user only has to indicate the time at which he/she wants to be picked up.
  • Modification of the booked transfer: the user can modify the transfer as long as the conditions of the service that has been contracted allow it. In any case, the user can make the corresponding modification through a link that provides excursionesporelsur.com in the email confirmation of the service.
  • Contact with the driver: in the email confirmation of the reservation made by the user or in a subsequent email close to the date of the service, excursionesporelsur.com will detail the name, email and emergency number of the transport provider, in case the user does not find the driver or have any problems. The shuttle service (shuttle type) may make several stops on the contracted route to pick up or drop off passengers, although the maximum stipulated, except for operational exceptions, will be 3 tourist areas, 8 or 10 stops per journey.

7. TECHNICAL MEANS TO CORRECT ERRORS

It informs the user that in case you detect that there has been an error when entering data necessary to process your purchase request on the Website, you can change them by contacting Excursiones por el Sur through the contact spaces provided on the Website, and, where appropriate, through those enabled to contact customer service, and / or using the contact details provided in the first clause (General Information). Likewise, this information may also be corrected by the User through his or her personal connection space on the Website.

In any case, the User, before clicking on ‘Place order’, has access to the space, cart, or basket where their purchase requests are recorded and can make modifications.

Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and in Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights.

8. CANCELLATION OR RESCHEDULING

Each of the services promoted by excursionesporelsur.com on the website (activities, excursions, guided tours, transfers, tickets, accommodation, etc.) has a specific cancellation policy, which the user can consult in the description of the activity (on the website), as well as in the confirmation email that excursionesporelsur.com sends once the booking has been made.

As a general rule, up to 24 hours before the start of the service, the booking may be cancelled free of charge. There are exceptions, which will be informed in each of the services at the time of contracting them or in their particular conditions. This is due to the fact that in some bookings and due to the specific conditions of each service provider, they may be affected by a charge or management fee at the time of contracting the service.

In accordance with the above, and by accepting these general conditions of use, users declare that they have read and expressly accepted this cancellation policy and declare that they agree with the cancellation conditions in general and in particular for each service they book through the website.

9. DISCLAIMER OF LIABILITY

Unless otherwise provided by law, Excursiones por el Sur accepts no liability for the following losses, irrespective of their origin:

  • any losses which were not attributable to any breach by it;
  • business losses (including loss of business profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of
  • any other indirect loss which was not reasonably foreseeable by both parties at the time the contract of sale of the goods was concluded between them.

Excursiones por el Sur also limits its liability in the following cases:

  • Excursiones por el Sur applies all measures concerning to provide a faithful display of the product on the Web Site, however is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems of the browser being used or others of this nature.
  • Excursiones por el Sur will act with the utmost diligence in order to make available to the company responsible for the transport of the product object of the purchase order. However, it is not responsible for damages arising from a malfunction of the transport, especially for reasons such as strikes, road delays, and in general any other typical of the sector, resulting in delays, losses or thefts of the product.
  • Technical failures due to fortuitous or other causes that prevent the normal operation of the service via the Internet. Lack of availability of the Web Site for maintenance or other reasons, which prevents the availability of the service. Excursiones por el Sur puts all the means at its disposal for the purpose of carrying out the purchase process, payment and shipping / delivery of products, however disclaims liability for reasons not attributable to him, fortuitous event or force majeure.
  • Excursiones por el Sur is not responsible for the misuse and / or wear of the products that have been used by the user. At the same time, Excursiones por el Sur will not be responsible for an erroneous return made by the user. It is the responsibility of the user to return the correct product.
  • En general, Excursiones por el Sur no se responsabilizará por ningún incumplimiento o retraso en el cumplimiento de alguna de las obligaciones asumidas, cuando el mismo se deba a acontecimientos que están fuera de su control razonable, es decir, que se deban a causa de fuerza mayor, y ésta podrá incluir, a modo enunciativo pero no exhaustivo:
    • Strikes, lockouts or other industrial action.
    • Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
    • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
    • Inability to use trains, ships, planes, motor transport or other means of transport, public or private.
    • Inability to use public or private telecommunications systems.
    • Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the force majeure continues, and Excursiones por el Sur will have an extension in the deadline to meet them for a period of time equal to the duration of the force majeure. Excursiones por el Sur will use all reasonable endeavours to find a solution that allows it to fulfil its obligations despite the force majeure.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Website, the User agrees that most communications with Excursiones por el Sur will be electronic (email or notices posted on the Website).

For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notices, information and other communications that Excursiones por el Sur send electronically comply with the legal requirements of being in writing. This condition does not affect the rights granted by law to the user.

The User may send notifications and / or communicate with Excursiones por el Sur through the contact details provided in these Conditions and, where appropriate, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, Excursiones por el Sur may contact and/or notify the User by e-mail or at the postal address provided.

11. WAIVER

No waiver by Excursiones por el Sur of any particular legal right or remedy or failure by Excursiones por el Sur to require strict performance by the User of any of its obligations shall constitute or waive any other right or remedy arising out of any contract or the Conditions, or relieve the User of any of its obligations.

No waiver by Excursiones por el Sur of any of these Conditions or of any rights or remedies arising under any contract shall be effective unless it is expressly stated to be a waiver and is formalised and communicated to the User in writing.

12. NULLITY

If any of these Conditions should be declared null and void by a final decision issued by a competent authority, the remaining clauses shall remain in force and shall not be affected by such declaration of nullity.

13. FULL AGREEMENT

These Terms and Conditions and any document expressly referred to in these constitute the entire agreement between the User and Excursiones por el Sur in relation to the object of sale and replace any other pact, agreement or prior promise agreed verbally or in writing by the same parties.

The User and Excursiones por el Sur acknowledge that they have consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except as expressly mentioned in these Conditions.

14. DATA PROTECTION

The information or personal data provided by the User to Excursiones por el Sur in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy Policy or data protection (contained, where appropriate, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided is true.

15. APPLICABLE LAW AND JURISDICTION

Access to, browsing and/or use of this Website and contracts for the purchase of products through it shall be governed by Spanish law.

Any controversy, problem or disagreement arising out of or related to the access, navigation and/or use of the Website, or the interpretation and execution of these Conditions, or the sales contracts between Excursiones por el Sur and the User, shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

16. COMPLAINTS AND CLAIMS

The User can send Excursiones por el Sur their complaints, claims or any other comments they wish to make through the contact details provided at the beginning of these Terms and Conditions (General Information).

In addition, Excursiones por el Sur has official complaint forms available to consumers and users, and that they can request Excursiones por el Sur at any time, using the contact details provided at the beginning of these Conditions (General Information).

Furthermore, if a dispute arises from the conclusion of this purchase contract between Excursiones por el Sur and the User, the User as a consumer may request an out-of-court settlement of disputes in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on the settlement of consumer disputes online and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method via the following website: https://ec.europa.eu/consumers/odr/.